BOOKING AND ACCOMMODATION

The management of MISOTA Ltd. is obliged to ensure the use of the services requested and paid for by the client via online reservation, in their full quantity and quality according to the data provided by the client through the reservation form: name of the client, period, number of room nights, number of adults and children, price per night.

All the wishes of the client, filled in the “Note” field in the booking form, will be satisfied if possible.

When making reservations and accommodating children, only the age of the child on the date of arrival will be accepted as the official age for rate calculation purposes.

PRICE AND PAYMENT

The prices on the MISOTA EOOD website are in BGN, including VAT, tourist tax and insurance. The total amount payable by the customer is automatically calculated depending on the number of days, the number of adults and children, and the current price offer for the period.

MISOTA LTD reserves the right to change prices and special offers on their website depending on demand and current availability. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.

CANCELLATIONS AND BOOKING MODIFICATION

In case of cancellation, no show or modification of an already paid online reservation by the customer, MISOTA LTD shall refund on request the amount paid, charging an appropriate forfeiture:

Changes to the reservation without forfeiture are made up to 4 days before the check-in date.

Cancellations without forfeiture are made up to 4 days before the check-in date.

If changes or cancellations are made after this time, a penalty of the ENTIRE AMOUNT for the booked apartment will be due.

In the event of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer. Refunds due to cancellation are made within a 30 day period depending on the method of payment, amounts are refunded only to the bank account from which they were received. Your card details are only used by the intermediary bank and are not stored by us.

PAYMENT TYPES

Payment can be made in 3 different ways:

1. Payment with debit/credit card via virtual POS from DSK Bank.
   Types of cards accepted: debit, credit and business cards Visa and MasterCard, B-card. Transactions are carried out using the MasterCard Identity check and VISA Secure security programs.
   From a security point of view, the maximum amount of payment by card is BGN 15,000.
   We do not store data about bank cards used for payment through the site.
   If it is necessary to return an amount paid with a bank card, the amount will be refunded to the card with which the payment was made.

2. In cash, at the reception of MISOTA EOOD – Apartments for accommodation Eight hill

For bookings with a check-in date in the next 3 days, it is advisable to choose cash payment at reception to speed up the booking process.

IMPORTANT!

If the internet reservation is not paid (FULL PAYMENT) within the specified time and, should the payment be made by bank transfer, a copy of the payment document is not sent, your reservation will be automatically cancelled by the reservation system.

In case you are prevented from paying the amount for a reservation already made online, please notify us by e-mail: hotel@gang.bg. In the event of non-compliance with this condition, MISOTA LTD is entitled to claim liability and penalties for bookings made and not paid for.

REFUNDS

In the event that the customer cancels their booking under the above conditions, we will refund the amount via the same payment method that was used for the booking.

Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. Any bank charges for this transaction are the responsibility of the customer.

RIGHTS AND OBLIGATIONS OF THE PARTIES

MISOTA Ltd. undertakes to provide the client with the services requested and paid for in full.

MISOTA Ltd. undertakes not to change the price of the services requested by the customer, except in exceptional cases where this is economically justified.

Misota Ltd. shall not be liable for damages caused by the actions of third parties.

Amounts for services requested but not used in full or in part due to the fault of the client shall not be refunded.

The customer accepts the responsibility to observe the generally accepted norms of good conduct during his/her stay at the 8th Hill . All costs for material damages caused to the 8th Hill are the responsibility of the client.

MISOTA LTD reserves the right to change the information on this page and the terms and conditions at any time. Whilst every effort is made to provide true and accurate information, this cannot always be guaranteed.

When a customer makes a booking, they are deemed to have read and agreed to these terms and conditions. Bookings accepted by telephone, email or via our website are deemed to be an emerging contractual relationship. The payment made is considered as acceptance of the terms and conditions of stay at the 8th Hill.

For all disputes and legal matters not covered by these general terms and conditions and the privacy policy, which may arise in connection with the use of the ^8th-hill.bg website, the laws of the Republic of Bulgaria shall apply.